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Plastic Eco Cards is part of The Deben Print Co Ltd - 01473 210244

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Eco Plastic Cards

Returns Policy

Eco Plastic Cards Guarantee

Our aim is to make you great plastic cards and give you a first-rate service. We’ll never overlook what really matters ? the basics ? great service, ease of use, honest pricing, and respect for your time, money and trust.

What do we guarantee?

In short everything (apart from the couriers who, like most of us, are at the mercy of traffic jams and transport systems). We guarantee to warranty everything about your Plastic Eco Cards, We never overlook what really matters - the basics - great service, ease of use, honest pricing, and respect for your time, money and trust.

Does it ever go wrong?

Of course it does, we're human and can make mistakes (luckily they don't happen very often). It's how quick we clean up problems and our willingness to do this if you're not happy that makes the difference. Our best customers are as a result of how, even when things go wrong Plastic Eco Cards is 100% willing and ready to help, anything less is not acceptable in our book.

Can I get a refund?

We offer to reprint and won't stop until you're happy. However, we do understand you, like us, are at the mercy of time. If you've missed your deadline and can't wait then we will give you a 100% refund, it's the least we could do.

If you're really unhappy with your cards then talk to us, we're understanding. If we really can't fix it then we'll give you a refund in full, no questions asked. Call us on +44 (0) 1473 210244. We'll be devastated if you're not delighted with your Plastic Eco Cards but dedicated to putting whatever's wrong, right.

My cards have just arrived and they are damaged! What now?

Our quality control team ensures all orders leave Plastic Eco Cards HQ in perfect condition. However, your cards may have got damaged in transit. Contact us and we'll send someone to collect them right away. Once we've got them back we'll check the damage and get some new cards to you asap.

Why do you want the cards back if they're damaged or not what I expected?

We need to see what the problem is and fix it quickly so it doesn't happen again. We strive to ensure only perfect cards are despatched; when they're not flawless we want to know why.

Who pays if I have to send the cards back to you?

We will cover the cost. Don't worry, a courier will be sent to collect them from you. Please get in touch so that we can schedule a pick-up.